fbpx

Question? Check our FAQs!

Draw mechanics

Entering one of our competitions is easy.  You just need to register and open your account, then follow the easy 3 steps.

  1. Pick your prize
  2. Answer the Skill question correctly and buy your ticket
  3. Receive your ticket and wait for the Live Draw.

See terms for postal entry route.

Our competitions last for a fixed period. Details for each draw are featured on the Live Competition page on our website.

The closing date of each competition is fixed and will take place regardless of the absolute number of tickets sold for each competition. There are no minimum ticket requirement for the draw to go ahead and for a winner to be announced.

The prize draw will take place on the date stated in each competition details.  The draw itself will be available to view on Facebook via a live stream.  Winners will then be contacted and a record of the winner of each prize will be placed on the website on the winners page.

The competition is open to all residents in the UK, aged 18 years or over.

Tickets

The maximum number of tickets for each competition are displayed in the draw details. This maximum number is fixed and will not change.

Both the maximum number of tickets for sale, and the total of tickets sold so far, are displayed in the draw details.

Once the payment process has been completed you will receive an email containing your ticket details. Be sure to check Junk/Spam inboxes in case they fall into there. Your ticket numbers will also be available for you to view via our website on the My account page.

Each competition has a fixed number of available tickets for purchase.  Your chances of winning can be calculated from the number of tickets you have purchased from the overall number of tickets sold for each competition.  The maximum number of tickets available for each competition is fixed and will not change once the competition is live.

You can view your tickets and transactions in the My Account section of the website or via the email confirmation sent with each purchase.

Unfortunately not, the purchase of a ticket is final and cannot be either amended or withdrawn.

 

Please use the forgot my password feature on our website

 

Ticket numbers are allocated completely at random within the range available for that particular competition. We feel this is the simplest and fairest way of doing it. When placing an order, tickets are added to your basket and held for you for up to 20 minutes to allow enough time for you to complete your payment. If your order is not completed within that time frame, your attempted order will timeout and those tickets that were in your basket will be put back into the pool available.

Payment

The cost of each ticket is clearly stated by each competition and won’t change during the sale period.

We use secure, encrypted connections across our website and do not hold your card details on our servers.

All payments made through our website are through a secure payment gateway with CashFlows.

Prize mechanics

Winners will be contacted using the email address and mobile number associated with your registered account.  Please also check back on the website after each prize draw where the winner will also be featured.

We will arrange for delivery of your prize with you

We aim to only provide the prize as advertised in our prize draws with no cash alternative.  We may however offer you either cash or a voucher as a replacement for a prize.  This is entirely at our discretion

We may ask for a winner photo to be taken to be used on our winners page and published on our Facebook page to show transparency. This is completely down to the winners discretion and is not compulsory.

We will contact all winners using the registered email and mobile number on their account, so please ensure these are kept up to date. If we are unable to reach you within 28 days we reserve the right to award that Prize as a bonus in a different promotion. The prize may not be claimed by a third party on your behalf.